Customers should not be worried, since according to our experience, our Death On Arrival (DOA) rate is below 1.5% in average.

• However, if there is any mortality by the time the shipment arrived, do not worry, we will be responsible for it as long as the customer report it to us and provide some pictures within 24 hours after arrival.
• We will send the adjusted invoice immediately after the customer report the DOA to us.